Help
Frequently asked questions
Last updated 21 August 2026
Delivery, payment, collection and returns. If your question is not here, call us on +92 42 3577 0180 or send us a message.
Ordering and payment
How do I pay?
By direct bank transfer or cash on delivery. We cannot take card payments yet. With a bank transfer we hold the order and send it once the funds clear, using your order number as the reference.
Online ordering is not switched on yet, and the checkout will tell you so if you try to place an order. Until then, message us on WhatsApp and we will sort it out for you.
Do I need an account?
No. You can browse and check out without one — accounts are not available yet, so there is nothing to sign up for.
Will my basket still be there tomorrow?
Yes, in the same browser on the same device. Your basket is saved in your browser rather than on our servers, so it will not follow you to a phone or a different browser, and clearing your site data empties it.
Can I change or cancel an order?
Call or message us as soon as you can. If it has not been packed, we can change or cancel it. Once it is with the courier it has to come back as a return.
Delivery and collection
How much is delivery, and how long does it take?
Standard delivery is Rs 250 and usually arrives in 3-5 working days. Orders of Rs 4,000 or more are delivered free.
Can I collect from the store instead?
Yes, and it is free — choose “Pickup from Store” at checkout and we will put the order aside. We are at 24-C Commercial Lane, Gulberg III, Lahore 54660, Pakistan, Mon-Sat, 10am - 8pm PKT.
Do you deliver outside Pakistan?
Not at the moment. We deliver within Pakistan only.
How do I track my order?
Order tracking is not available on the site yet. Message us on WhatsApp with your order number and we will tell you where it is.
Returns and faults
Can I return something?
Unused and unopened items can come back within 30 days for a refund or exchange. Things that cannot be resold once opened — inks, paints, adhesives and anything sealed — are excluded unless they arrived faulty. The full wording is in our terms.
Something arrived damaged or missing.
Send us a photo on WhatsApp the day it arrives and we will replace it or refund it. You will not be charged return postage for anything that is our fault.
Products and stock
The colour looks different from the photo.
Screens vary, and paint and ink are particularly hard to photograph faithfully. If a colour is not what you expected and the item is unopened, return it under the policy above.
Something is out of stock — will it come back?
Usually. Ask us and we will tell you when the next delivery is due, or put one aside for you when it lands.
Do you stock more than what is on the site?
Yes. The counter carries more than the website lists at the moment. If you cannot find something, ask — we may well have it.
Still stuck?
RBS is a small shop and a real person answers. Mon-Sat, 10am - 8pm PKT on +92 42 3577 0180, on WhatsApp, or at the counter.
